Refund Policy

Return & Refund Policy

Last updated: 04 May 2026

Thank you for shopping at spywarecamera.com, operated by Anvi Tech.

This policy outlines the terms under which returns, replacements, and refunds are processed.

1. General Policy

Due to the nature of our products (electronic surveillance and security devices), returns are accepted only under specific conditions.

We do not support casual returns after usage.

2. Order Cancellation

Orders can be cancelled:

• Before dispatch → Full refund

• After dispatch → Cancellation not allowed

To request cancellation, contact us immediately at:
📧 singhmadan178@gmail.com

3. Return Eligibility (Strict Conditions)

A product is eligible for return only if:

• Request is raised within 7 days of delivery

• Product is unused and in original condition

• All packaging, accessories, manuals are intact

• Product is not physically damaged due to misuse

4. Non-Returnable Situations

Returns will be rejected in the following cases:

• Product has been used, installed, or tampered with

• Seal or packaging is broken

• Damage caused by improper handling

• Product purchased for surveillance misuse or testing purposes

• Minor variations (design, size, expectations mismatch)

⚠️ Surveillance devices are sensitive products. Once used, they cannot be resold and are therefore non-returnable.

5. Damaged / Defective Products

If you receive a defective or damaged product:

• Report within 48 hours of delivery

• Share unboxing video + clear images as proof

After verification, we will offer:

• Replacement (preferred), or

• Refund (if replacement not available)

6. Refund Policy

• Refunds are processed only after product inspection

• Approved refunds will be processed within 5–10 working days

• Refund will be issued to the original payment method

7. Return Shipping

• Customer bears the return shipping cost

• We recommend using trackable courier services

• We are not responsible for lost return shipments

8. Warranty Support

Certain products may include manufacturer's warranty.

In such cases:

• Issues after usage fall under warranty claims, not returns

• Customers must follow the warranty process

9. Misuse & Legal Responsibility

Products sold are intended for legal security purposes only.

• Returns will not be accepted if misuse is suspected

• Customers are solely responsible for lawful use of devices

10. Contact Details

For return requests or support:

📍 Address: Max City Centre, No 9, Ground Floor, TP Lane,
Sadar Patrappa Rd, Bengaluru, Karnataka – 560002

📞 Phone: +91 7676954748
📧 Email: singhmadan178@gmail.com

11. Final Decision

Anvie Tech reserves the right to:

• Approve or reject any return request

• Modify this policy at any time without prior notice